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Care Coordinator

TeleMed2U

TeleMed2U

Customer Service
Austin, TX, USA
Posted on Saturday, January 13, 2024

Company Description:

TeleMed2U is a forward-thinking multi-specialty brand with a mission of bringing specialty care to everyone including individuals, providers, and organizations. Our people are our biggest asset who lead the way in making Specialty care more accessible and affordable every day for Americans nationwide. We are an ambitious brand, growing fast to become a household name for Specialty care across the US and constantly need talented people to make it happen. If you are passionate about digital health, helping patients, and want to make a difference in healthcare, then consider TeleMed2U as the next chapter in your career.

Brief Overview:

This position works in a typical office setting, working a full-time shift during daytime hours, sitting at a computer, and using hands/fingers across a keyboard or mouse, movements such as sitting and standing. May spend a great deal of their day sitting, walking, standing, moving, and manipulating equipment, as well as lifting and moving objects, equipment and supplies. Must be able to lift 15 pounds at times

Job Responsibilities:

  • Accurate entry of patient demographic/medical data into medical EMR.
  • Schedules patient appointments in EMR.
  • Manages patient health information in EMR.
  • Collects patient and/or clinic data from various sources, as needed.
  • Verifies patient insurance eligibility and verification.
  • Consistently meets established productivity, schedule adherence, and quality standards.
  • Provide various clerical and administrative support services.
  • Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
  • Provides back up support to multi-specialty clinic providers.
  • Provides patient education to set patient expectations.
  • Contributes to team effort by accomplishing related results as needed.
  • Answering phones / Text Message communication with providers and or Patients.
  • Payment Collection
  • Other duties as required.

Qualifications:

  • Experience utilizing an EMR/HER
  • Proficiency with computer and Windows PC applications
  • MS Office experience required (Word, Excel, Outlook, Teams)
  • 0-1 years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties.
  • Knowledge of medical terminology preferred.
  • Strong interpersonal, oral, and written communication skills. Strong customer service skills. Strong organizational and time management skills.
  • Ability to deal with problems involving variables in standardized situations.
  • Ability to multi-task in a fast-paced environment.