HelpDesk Engineer
QuickStart Inc.
Job Information
Job Description
Job description
HelpDesk Engineer
Job Locations: Karachi, Pakistan
Department: IT
Type: Regular, Full-Time
Working hours: 6:00 pm – 3:00 am Pakistan time (US hours)
Mission: Building World Class Technologists
Vision: Play a leading role in workforce development in mission-critical IT fields
Overview: QuickStart is a leader in IT workforce development that helps job-seekers break into in-demand IT fields and upskills existing IT professionals. The organization uses its proprietary learning methodology and workforce readiness platform (CLIPP) to deliver personalized learning using AI and multi-modal formats. We partner with leading universities, certification providers, and employers to build and transform the IT workforce for Fortune 5000 customers in the areas of App Dev, Dev Ops, Information Security, Cloud Computing, and Data Science. If you are interested in becoming a part of a team that is changing the game in IT training and workforce development, we want to hear from you.
At QuickStart, we are committed to upholding the following core values:
P*assion |Respect | Accountability | Innovation | Speed | Execution [ PRAISE* ]
HelpDesk Engineer will be responsible to manage IT infrastructure of Pakistan and US office.
Responsibilities, include but are not limited to:
- To provide Help Desk support to local and remote employees in the evening shift to our team in Pakistan and US.
- Setup new computers.
- Setup new accounts.
- Permissions on Tools.
- Troubleshoot issues of employee's computers/laptops.
- Maintain inventory.
- Order inventory items for US employees through online store (like Amazon, eBay, Alibaba etc.).
- Ensure time for Internet and LAN connectivity and work with ISP for backend issues.
Requirements
Minimum Qualifications:
Education
- BS Computer Science or equivalent degree.
Minimum Knowledge and Experience
- Minimum 3+ years of work experience.
- Self-motivator and good Team player.
- Excellent working knowledge of PC/Server hardware and applications.
- Excellent English communication skills.
- Understanding of AWS Cloud Computing.
- Should have some background experience on Cloud environment setup.
- Eager to learn how to setup infrastructure on Cloud and shadow experience Cloud Network Admin.
- Knowledge on IT ticketing system like JIRA/etc.
- Windows Desktop Environments including Windows 10
- Windows Server 2008/2012
- Cloud based email system (office 365)
- Good understanding and Knowledge on AD/DC, DNS/DHCP.
- Good understanding and knowledge on VMware Vsphere and /OR other virtualization tools.
- Good understanding of networking concepts/protocols such as TCP, UDP, FTP, HTTP, SNMP, NAT/PAT etc.
- Ability to work with local and global vendors.
Job Type: Full-time
Pay: Rs85,000.00 - Rs100,000.00 per month
Work Location: In person