Jobs

Student Support Representative

Job Location: Karachi, Pakistan

Department: Student Services

Type: Regular, Full-Time

Working hours: 6:00 pm – 3:00 am

Mission: Building World Class Technologists

Vision: Play a leading role in workforce development in mission-critical IT fields

Overview: QuickStart is a leader in IT workforce development that helps job-seekers break into in-demand IT fields and upskills existing IT professionals. The organization uses its proprietary learning methodology and workforce readiness platform (CLIPP) to deliver personalized learning using AI and multi-modal formats. We partner with leading universities, certification providers, and employers to build and transform the IT workforce for Fortune 1000 customers in the areas of App Dev, Dev Ops, Information Security, Cloud Computing, and Data Science. If you are interested in becoming a part of a team that is changing the game in IT training and workforce development, we want to hear from you.

At QuickStart, we are committed to upholding the following core values:

Passion |Respect | Accountability | Innovation | Speed | Execution [ PRAISE ]

The Student Support Representative is responsible for resolving student’s issues and to provide them timely support.

Responsibilities, include but are not limited to:

• Identify and troubleshoot issues brought forth by students regarding their classes.
  
• Answer calls, chats, and emails to support student’s needs related to their class.
  
• Collaborate with team, other departments, and management to successfully troubleshoot and address any issues or questions that students experience throughout their program.
  
• Answer non-technical inquiries and provide general customer service to students relating to their program.
  
• Support back-end task and request from Sales team.
  
• Managing student records and making appropriate updates to profile information using CRM and other tools.
  
• Processing request and adhering to policy relating to registrations, reschedules, no shows, etc.
  
• Processing new registrations.
  
• Coordinate with partners/vendors as necessary.
  
• Issuing appropriate documentation throughout student registration.
  
• Compile and report data relating to complaints and issue trends.
  

Requirements

Minimum Qualifications:

Education - Candidate must possess at least a bachelor’s degree.

Knowledge and Experience

• 2-3 years’ experience in customer service, technical support center environment preferred.
  

Competency Identifiers

• Proficient in Computer and office application skills relating to troubleshooting and Admin task.
  
• Excellent English verbal and written Communication skills.
  
• Demonstrated abilities in problem solving and resolving complaints and complex customer/internal issues.