Jobs

Product Linking Analyst, Customer Operations
As Engage3 moves into this next stage of growth and evolution, we are committed to
excellence and innovation.
Customer Operations plays a crucial role in our organization as they directly influence
customer satisfaction and loyalty. By streamlining processes and enhancing
communication, we ensure that our customers have a seamless experience with our
products and services. This not only fosters positive relationships but also drives repeat
business and referrals, ultimately contributing to our growth and success in the
marketplace. Investing in customer operations demonstrates our commitment to putting
the customer first, which is essential in a competitive environment.
An important part of our success is having the right people in the right roles.
Position Overview
• As a Product Linking Analyst, you will serve as the critical starting line to ensure our
foundational links are established correctly and efficiently, aligned to both our SOWs
and customer requirements to achieve the highest quality links for our customers.
Key Responsibilities:
• Execute foundational linking tasks at a speed within 10% of the team average, while
upholding 95% or higher accuracy.
• Proactively learn and complete additional linking-related responsibilities, such as stale
link reviews, reprocessing rejects, and proposed linking tasks, as needed.
• Complete assigned Udemy courses or other company-provided training resources to
support continued learning and skill development.
• Raise concerns promptly regarding linking tasks, including parameter clarification,
process uncertainties, or tool-related issues.
• Submit clear and detailed support tickets for tool issues and actively monitor progress
until resolution.
• Decipher cryptic product descriptions to make appropriate matches between
products across the many different verticals we work with.
• Identify meaningful components and compare/contrast differences between retail
products.
• Partner cross-departmentally to maintain and improve programs within Engage3’s
software.
• Provide suggestions and direction on the appropriate use of best practices within tools
and programs.
Structure
• As a vital part of our Customer Operations department within the Customer
Journey organization, you will play a crucial role in collaborating with our
automated linking initiatives.
General Expectations:
• 40 hours/week.
• Available during 10AM-6PM CET (unless otherwise agreed-upon with supervisor)
• Abide by all company policies and procedures.
• Drive a culture at every level that demonstrates that despite our differences
between departments, we are all on the same unified team.
• Demonstrate our core company values at all times.