Jobs

As Engage3 moves into this next stage of growth and evolution, we are committed to excellence and innovation.

Customer Operations plays a crucial role in our organization as they directly influence customer satisfaction and loyalty. By streamlining processes and enhancing communication, we ensure that our customers have a seamless experience with our products and services. This not only fosters positive relationships but also drives repeat business and referrals, ultimately contributing to our growth and success in the marketplace. Investing in customer operations demonstrates our commitment to putting the customer first, which is essential in a competitive environment.

An important part of our success is having the right people in the right roles.

Position Overview

• As a Customer Operations Delivery Associate you will serve as a critical finish line to ensure our in-store and online deliverables are aligned to both our SOWs and customer requirements to achieve the highest quality in-store and online data for our customers. We will rely on your expertise to drive process improvement and ensure every process within the Delivery pod is clearly documented and operates as efficiently as possible.

Key Responsibilities:

• Complete daily tasks to drive data quality and completeness of reports to meet contractual obligations.

• Coordinate/communicate daily with the Data Integrity and Delivery Pods to support delivery for all client programs.

• Initial data investigation and ticketing of report issues as they arise.

• Correct and improve reports ahead of delivery to clients.

• Communicate data quality issues and completion gaps proactively to the broader team.

• Troubleshoot any callouts that may be received in relation to your pod’s responsibilities and activities.

• Key program metrics such as on-time delivery, completeness of delivery, data quality, issue resolution timelines, client health, etc.

• Have a good understanding of Engage3's internal tools, processes, and best practices.

• Provide suggestions and direction on the appropriate use of best practices within tools and programs.

• Partner cross-departmentally to maintain and improve programs within Engage3’s software.

• Initial data investigation and ticketing of report issues as they arise.

• Call out issues with file generations, tools, etc. to the appropriate team members directly.

• Own working through report issues until there is a resolution and communicating all updates within the appropriate channels.

• Help DI/Reporting/DS members by providing contextual information about data quality and related tools.

Structure

• As a vital part of our Customer Operations department within the Customer Journey organization, you will play a crucial role in contributing to our on-time delivery and accuracy metrics.

General Expectations:

• 40 hours/week.

• Available during 10AM-6PM CET (unless otherwise agreed-upon with supervisor)

• Abide by all company policies and procedures.

• Drive a culture at every level that demonstrates that despite our differences between departments, we are all on the same unified team.

• Demonstrate our core company values at all times.