Jobs

Customer Success Manager, Customer Value

As Engage3 moves into this next stage of growth and evolution, we are committed to excellence and innovation.

Customer Value plays a crucial role in our organization as they directly influence customer satisfaction and loyalty. The Customer Value team is the strategic partner to existing clients, building and maintaining a strong relationship and high integration with Engage3 data and tools. The team will consult and strategize with existing customers to drive renewals, identify growth opportunities and drive high Net Revenue Retention and logo retention across their portfolio.

An important part of our success is operating with the customer at the center of everything we do.

Position Overview

As a Customer Success Manager (CSM), you will be customer obsessed, playing a key role in ensuring our customers achieve value from our solutions. You’ll work closely with customers, internal teams, and leadership to enhance the customer experience, support retention efforts, and contribute to process improvements. This is a great opportunity to develop your skills in customer relationship management, strategic problem-solving, and process optimization while growing within a dynamic team.

Key Responsibilities

Customer Relationship Management:

• Serve as a trusted advisor to customers, ensuring they understand and maximize the value of our solutions.

• Provide proactive support and guidance, responding to customer inquiries in a timely manner.

• Maintain clear, professional communication to manage expectations and resolve issues effectively.

Customer Experience & Engagement:

• You will own customer retention by ensuring that our solutions deliver maximum value to our customers by providing data driven insights and strategic recommendations. You will proactively engage with key stakeholders, analyze customer needs and data, and implement strategies to drive adoption, satisfaction, and long-term success.

• Assist in gathering customer feedback to identify trends and improvement opportunities.

• Work with internal teams to advocate for the customer and resolve issues effectively.

• Support initiatives that improve the overall customer journey and satisfaction.

Internal Collaboration:

• Collaborate cross-functionally to optimize ticket management and resolution processes.

• Contribute to strategic initiatives that drive customer engagement and retention.

Performance & Growth:

• Track key performance indicators (KPIs) such as customer satisfaction scores, retention rates, and response times.

• Take part in training and mentorship programs to develop your expertise in customer success.

Who You Are:

• Strong communication and problem-solving skills with a customer-first mindset.

• Proficiency in data analysis through Excel. Coding experience such as SQL is a plus.

• Proficiency in story-telling through PowerPoint.

• Detail-oriented with strong organizational skills and ability to manage multiple priorities.

• A collaborative team player eager to learn and grow within a customer-centric environment.

• Proficiency in CRM tools and support platforms is a plus but not required.

• NA Timezone and CEST Timezone positions are available.

Why Join Us?

• Grow your career in Customer Success with hands-on experience and mentorship.

• Be part of a fast-paced, customer-focused team dedicated to delivering excellence.

• Competitive salary, benefits, and opportunities for professional development.

• If you're passionate about helping customers succeed and want to start your career in Customer Success, we’d love to hear from you!