Jobs

Data Integrity Associate, Customer Operations

As Engage3 moves into this next stage of growth and evolution, we are committed to excellence and innovation.


Customer Operations plays a crucial role in our organization as they directly influence customer satisfaction and loyalty. By streamlining processes and enhancing communication, we ensure that our customers have a seamless experience with our products and services. This not only fosters positive relationships but also drives repeat business and referrals, ultimately contributing to our growth and success in the marketplace. Investing in customer operations demonstrates our commitment to putting the customer first, which is essential in a competitive environment.

An important part of our success is having the right people in the right roles.

Position Overview

• As a Customer Operations Data Integrity Associate you will serve as a critical finish line to ensure our in-store and online deliverables are aligned to both our SOWs and customer requirements to achieve the highest quality in-store and online data for our customers. We will rely on your expertise to drive process improvement and ensure every process within the Data Integrity
  tasks is clearly documented and operates as efficiently as possible.

Key Responsibilities:

• Complete daily tasks to drive data quality and completeness of reports to meet contractual obligations.

• Communicate data quality issues and completion gaps proactively to the broader team.

• Initial data investigation and ticketing of report issues as they arise.

• Troubleshoot any callouts that may be received in relation to your pod’s responsibilities and activities.

• Have a good understanding of Engage3's internal tools, processes, and best practices.

• Training across your pod.

• Process optimization. Drive process change and documentation that helps to improve the client experience and increases internal efficiency.

• Define best practices that help increase efficiency, minimize cost, and maintain
  a high level of service for clients and stakeholders.

• Partner with the product development team on initiatives that help to create efficiency in pod processes.

• Key program metrics such as on-time delivery, completeness of delivery, data quality, issue resolution timelines, client health, etc.

• Help track against defined metrics.

• Partner cross-departmentally to maintain and improve programs within Engage3’s software.

• Partner with the Crawl and Support teams to ensure that data is high quality and issues are triaged and resolved in a reasonable amount of time.

• Help DI/Reporting/DS members by providing contextual information about data quality and related tools.

• Provide suggestions and direction on the appropriate use of best practices within tools and programs.

Structure

• As a vital part of our Customer Operations department within the Customer Journey organization, you will play a crucial role in collaborating
  our on-time delivery and accuracy metrics.

General Expectations:

• 40 hours/week.

• Available during 10AM-6PM CET (unless otherwise agreed-upon with supervisor)

• Abide by all company policies and procedures.

• Drive a culture at every level that demonstrates that despite our differences between departments, we are all on the same unified team.

• Demonstrate our core company values at all times.