Jobs

As Engage3 moves into this next stage of growth and evolution, we are committed to excellence and innovation.


As a Product Mapping
Analyst, you will be responsible for accurately assigning retail products to the correct internal categories and hierarchies, ensuring structured and consistent data presentation across our tools. Your work will directly support customer expectations and contractual requirements by maintaining the integrity of our product classification systems.

An important part of our success is having the right people in the right roles.

Position Overview

• As a Product Mapping Analyst, you will serve as the critical starting line to ensure our foundational links are established correctly and efficiently, aligned to both our SOWs and customer requirements to achieve the highest quality links for our customers.

Key Responsibilities:

• Accurately map products into their correct categories, attributes, and internal schemas in alignment with scope of work (SOW) guidelines and client expectations.

• Meet or exceed baseline productivity targets while maintaining a minimum of 95% accuracy.

• Take ownership of assigned mapping queues, identifying and resolving anomalies or inconsistencies in product data.

• Complete relevant training through Udemy or other company-approved learning platforms to enhance classification and domain knowledge.

• Submit clear, well-documented support tickets for system or workflow issues and actively track them through resolution.

• Interpret product names and descriptions—often vague or incomplete—to determine proper placement in Engage3’s taxonomies and linking projects.

• Identify common product traits and differentiate subtle variations across branded and private-label items.

• Collaborate cross-functionally with other operational teams to refine mapping rules and improve user-facing tools.

• Provide thoughtful input into best practices for mapping logic and efficiency improvements.

Structure

• As a vital part of our Customer Operations department within the Customer Journey organization, you will work closely with both manual and automated mapping programs to support
  a seamless and consistent product experience for our customers.

General Expectations:

• 40 hours/week.

• Available during 10AM-6PM CET (unless otherwise agreed-upon with supervisor)

• Abide by all company policies and procedures.

• Drive a culture at every level that demonstrates that despite our differences between departments, we are all on the same unified team.

• Demonstrate our core company values at all times.