Jobs

As Engage3 moves into this next stage of growth and evolution, we are committed to excellence and innovation.


Customer Operations plays a crucial role in our organization as they directly influence customer satisfaction and loyalty. By streamlining processes and enhancing communication, we ensure that our customers have a seamless experience with our products and services. This not only fosters positive relationships but also drives repeat business and referrals, ultimately contributing to our growth and success in the marketplace. Investing in customer operations demonstrates our commitment to putting the customer first, which is essential in a competitive environment.

An important part of our success is having the right people in the right roles.

Position Overview

• As Product Linking
  Analyst Team Lead, you will serve as the critical starting line to ensure our foundational links are established correctly and efficiently, aligned to both our SOWs and customer requirements to achieve the highest quality links for our customers.

Key Responsibilities:

• Execute foundational linking tasks at a speed within 10% of the team average, while upholding 95% or higher accuracy.

• Proactively learn and complete additional linking-related responsibilities, such as stale link reviews, reprocessing rejects, and proposed linking tasks, as needed.

• Schedule tasks for your team each week and post to the Project Status Tracker.

• Update your team’s time trackers to the team time tracker monthly to ensure scheduling is as accurate as possible.

• Review your team’s work at the end of each week. If any training is needed to review challenges, please communicate that with the Product Linking Manager.

• Lead monthly check-ins with your direct reports.

• Complete assigned Udemy courses or other company-provided training resources to support continued learning and skill development.

• Raise concerns promptly regarding linking tasks, including parameter clarification, process uncertainties, or tool-related issues.

• Submit clear and detailed support tickets for tool issues and actively monitor progress until resolution.

• Decipher cryptic product descriptions to make appropriate matches between
  products across the many different verticals we work with.

• Identify meaningful components and compare/contrast differences between retail products.

• Partner cross-departmentally to maintain and improve programs within Engage3’s software.

• Provide suggestions and direction on the appropriate use of best practices within tools and programs.

Structure

• As a vital part of our Customer Operations department within the Customer Journey organization, you will play a crucial role in collaborating with
  our automated linking initiatives.

General Expectations:

• 40 hours/week.

• Available during 10AM-6PM CET (unless otherwise agreed-upon with supervisor)

• Abide by all company policies and procedures.

• Drive a culture at every level that demonstrates that despite our differences between departments, we are all on the same unified team.

• Demonstrate our core company values at all times.