Jobs

As Engage3 moves into this next stage of growth and evolution, we are committed to excellence and innovation.



Customer Operations plays a crucial role in our organization as they directly influence customer satisfaction and loyalty. By streamlining processes and enhancing communication, we ensure that our customers have a seamless experience with our products and services. This not only fosters positive relationships but also drives repeat business and referrals, ultimately contributing to our growth and success in the marketplace. Investing in customer operations demonstrates our commitment to putting the customer first, which is essential in a competitive environment.


An important part of our success is having the right people in the right roles.


Position Overview

• As a Customer Operations Database Management Associate, you will serve as the critical starting line to ensure our in-store and online data collection is being ordered correctly, aligned to both our SOWs and customer requirements to achieve the highest quality in-store and online data for our customers. We will rely on your expertise to drive process improvement and ensure every process within the Database Management tasks is clearly documented and operates as efficiently as possible.

Key Responsibilities:

• Drive program set up within Engage3 proprietary software across all clients.

• Process optimization. Drive process change and documentation that helps to improve the client experience and increases internal efficiency.

• Define best practices that help increase efficiency, minimize cost, and maintain
  a high level of service for clients and stakeholders.

• Partner with the product development team on initiatives that help to create efficiency in pod processes.

• Work with in-store vendors to ensure data is complete, accurate, and on-time.

• Key program metrics such as shop completion, in-store costs, issue resolution, etc.

• Help track against defined metrics.

• Partner cross-departmentally to maintain and improve programs within Engage3’s software.

• Provide suggestions and direction on the appropriate use of best practices within tools and programs.

Structure

• As a vital part of our Customer Operations department within the Customer Journey organization, you will play a crucial role in collaborating our in-store and online data collection.

General Expectations:

• 40 hours/week.

• Available during 10AM-6PM CET (unless otherwise agreed-upon with supervisor)

• Abide by all company policies and procedures.

• Drive a culture at every level that demonstrates that despite our differences between departments, we are all on the same unified team.

• Demonstrate our core company values at all times.