Solutions Engineering Associate, Data Integrity
Engage3
Key Metrics
● Client Cleanse Time
● On Time Delivery
● Execution Errors
● Data Quality
● Client Health
The Recipe for Success
● Priority Tasks
○ Complete daily tasks to drive data quality and completeness of reports to meet client contractual obligations.
○ Process optimization. Assist in driving process change and documentation that helps to improve the client experience and increases internal efficiency.
■ Help define best practices that help increase efficiency, minimize cost, and maintain a high level of service for client and other stakeholders.
○ Partner cross-departmentally to ensure quality data is delivered to client as efficiently as possible
■ Correct and improve reports ahead of delivery to clients.
■ Communicate data quality issues and completion gaps proactively to broader team.
○ Partner with the Crawl and Support teams to ensure that data is high quality and issues are triaged and resolved in a reasonable amount of time.
■ Initial data investigation and ticketing of report issues as they arise.
○ Key program metrics such as on-time delivery, completeness of delivery, data quality, issue resolution timelines, client health, etc.
■ Help to track against metrics above.
● Secondary Tasks
○ Training across your pod.
○ Help DI/Reporting/DS members by providing contextual information about data quality and related tools.
○ Troubleshoot any callouts that may be received in relation to your pod’s responsibilities and activities.
○ Have a good understanding of Engage3 internal tools, processes, and best practices.
General Expectations
· 40 hours/week.
· Available from 9am – 5pm (9-17) CET, Monday – Friday.
· Working hours may differ during onboarding to account for time zone differences. This will be discussed and aligned with manager.
· Available to work on the below holidays (opportunity to swap an approved day in the same week, as confirmed by manager). The below list shows 2025 holidays, the expectation is that the defined list of holidays will be provided at the start of each year and are subject to change with adequate notice.
· 03/24/2025 – Nevruz Day
· 03/31/2025 – Ed-al-Fitr
· 11/24/2025 – Alphabet Day
· 12/01/2025 – Liberation Day
· 12/08/2025 – National Youth Day
· Abide by all company policies and procedures.