Jobs

About Allstacks
Allstacks is a software intelligence platform that helps engineering leaders make better decisions by providing visibility into the health and progress of software delivery. We integrate with tools across the development lifecycle to surface insights into resource allocation, delivery risks, and team performance—enabling organizations to deliver on their goals with greater confidence and alignment. At Allstacks, we’re passionate about building a culture of transparency, impact, and continuous improvement.

What you’ll be working on

We are seeking a Mid-Market Customer Success Manager to join our team. This Customer Success Manager will work closely with our customers across the globe and responsibilities include, but aren’t limited to:

• Ensuring our customers’ overall success with Allstacks, leading implementation, driving adoption, and delivering the highest levels of customer satisfaction.

• Develop and nurture relationships across a Mid-Market customer book of business to increase their adoption and add value to their business.

• Provide ongoing support and assistance to customers, helping them troubleshoot issues, address concerns, and optimize their product usage.

• Identifying customer risk and working cross-functionally to create and execute plans to alleviate risk.

• Being the voice of the customer internally at Allstacks with direct exposure to product and engineering leadership.

• Proactively monitor customer usage and take immediate action to mitigate and address issues and opportunities.

• Build relationships with multiple individuals in each account, with all levels of customer teams, from individual contributors to C-level executives

• Provide advice and guidance to customers on effectively using Allstacks and schedule regular touchpoints to review progress and milestones.
  

Preferred Qualifications

• 3+ years in Customer Success/Services/TAM at a SaaS company.

• Knowledge of the software development lifecycle, processes, and concepts - Big plus.

• Familiar with SDLC tools like Jira, GitHub, Bitbucket, and Azure DevOps - Big plus.

• Strong technical aptitude and ability to simplify complex concepts.

• The ability to create relationships where none exist and keep customers engaged.

• Experience with engineering processes via an engineering, technical program manager, or agile practitioner background.

• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations.

• Exceptional presentation and communication skills, both verbal and written.

• Have the ability to be flexible with change - it is a startup after all.